We're here for you. Reach out through whichever channel suits you — most enquiries get a same-day reply.
Sunday — Thursday
9:00 AM — 9:00 PM (Kuwait time, GMT+3)
Closed Friday, Saturday and public holidays.
Open the app, tap Orders, and you'll see live status from your bookstore and from iCarry (our delivery partner). If something looks stuck for more than 24 hours, message us on WhatsApp.
Refunds are processed back to your original payment method within 7 business days of the return reaching the bookstore. Email info@mybookstores.net with your order ID.
Use the Forgot password link on the login screen — a reset link goes to your registered email. If you don't receive it within 5 minutes, check spam, then email us.
We onboard new partners every month. Email info@mybookstores.net with your bookstore name, address and contact, and our team will reach out.