Privacy Policy
Last updated: May 2026. Plain-language summary of what we collect and why.
What we collect
- Account info: name, email, phone — to create your account and reach you about orders.
- Delivery address: city, district, building — needed to deliver orders.
- Order history: what you bought, when, and the bookstore — to show you order status and process returns.
- Device info: app version, OS, language preference — to provide app support and detect crashes (via Firebase Crashlytics).
- Payment data: we DO NOT store your full card details. Payments go through MyFatoorah, which is PCI-DSS compliant.
Who we share with
Only the parties we genuinely need to deliver your order:
- The bookstore you ordered from — your name, phone, delivery address, and order details.
- iCarry (shipping) — name, phone, delivery address, parcel weight.
- MyFatoorah (payment) — order amount and a session token; never your full account details.
- Mailgun (email) — your email address for transactional mail (order confirmations, password resets).
We never sell your data to advertisers or anyone else.
How long we keep it
Active account data is retained as long as your account exists. Order history is retained for 7 years (Kuwait commercial-law requirement). You can request deletion of your account at any time — email info@mybookstores.net.
Your rights
- See what data we hold on you (request via email)
- Correct anything that's wrong
- Delete your account and personal data
- Withdraw consent at any time (you can also do this from the app's Settings → Account)
Cookies / tracking
The mobile app stores a session token locally so you don't have to log in every time. The website uses essential cookies only — no third-party advertising trackers.
Children
MyBookStores isn't directed at children under 13. We don't knowingly collect personal data from anyone under 13. If you believe we have, email us and we'll delete it.
Changes & contact
If we update this policy, the "Last updated" date will change. For questions: info@mybookstores.net.